Return & Refund Policy

Overview
At Millie's Label, we want you to feel confident with every purchase. This policy outlines the conditions under which returns and refunds are accepted, and is designed to be transparent, fair, and compliant with applicable U.S. consumer protection laws, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).

By completing a purchase on our website, you confirm that you have read, understood, and agreed to the terms of this Refund and Return Policy. This acknowledgment is referenced at checkout and included in every order confirmation email.

Return Window
You may request a return within 14 calendar days of the confirmed delivery date, as recorded by the tracking carrier.

Return Eligibility
To be eligible for a return and refund, items must meet all of the following conditions: unworn, unwashed, and unused; in original condition with all original packaging and tags intact; and return request submitted within the 14-day window via email. Items that do not meet these criteria may be refused or subject to a restocking fee at our discretion.

Non-Returnable Items
The following items are not eligible for return or refund: lingerie, swimwear, and bodysuits (for hygiene reasons); items marked "Final Sale" or "Clearance"; and gift cards.

Sizing and Product Expectations
We strongly recommend reviewing our Size Guide before placing your order. A measurement variation of 1–3 cm (+/-) may occur due to the manual nature of garment production — this is an industry-standard tolerance and does not constitute a defect. Minor variations in color, fabric texture, or appearance due to screen settings or lighting are also not considered defects or grounds for return.

How to Initiate a Return

Step 1 – Contact Us
Email us within the 14-day return window with your order number, the item(s) you wish to return, a brief reason for the return, and photos of each side of the item(s). We will respond within 1–2 business days with return instructions. Returns sent without prior authorization will not be accepted.

Step 2 – Return Shipping
Once approved, securely package the item(s) and ship to the address provided. Return shipping costs are the responsibility of the customer, and we strongly recommend using a tracked service as we are not responsible for items lost in return transit. If your item arrived damaged or defective, we will cover return shipping costs.

Step 3 – Refund Processing
Once we receive and inspect the return, we will email you a confirmation. Approved refunds are processed to your original payment method within 7–14 business days. Original shipping fees are non-refundable, and any applicable customs fees already incurred may be deducted at our discretion.

Alternative Resolution: Partial Refund or Store Credit
In the interest of sustainability and convenience, we offer a partial refund or Millie's Label store credit as an alternative to a physical return — particularly for international customers where return shipping costs may be significant. If you are unsatisfied due to fit, style, or general expectations, you may keep the item and receive a partial refund or store credit. Please mention this preference in your return request.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the item and defect. We will offer a resolution in the form of a replacement, full refund, or store credit. Claims submitted beyond 48 hours may not be eligible for resolution.

"Not as Described" Claims
If you believe your item is materially different from what was advertised, please contact us with photos and a detailed explanation. Please note: minor color variation due to screen settings is not considered "not as described"; measurement variations of 1–3 cm are within accepted manufacturing tolerances; and subjective dissatisfaction does not constitute a valid claim. Where we confirm a clear manufacturing defect or fulfillment error, we will resolve the issue with a full refund, replacement, or store credit.

Delivered but Not Received
If tracking confirms delivery but you have not received your package, please be aware that once a carrier marks an order as delivered, responsibility lies with the carrier. We recommend contacting your local carrier to file a formal claim, obtaining a claim reference number, checking with neighbors or building management, and filing a police report if theft is suspected. We are unable to issue refunds or replacements for packages confirmed as delivered unless the carrier formally acknowledges a delivery error.

Return-to-Sender Orders
If a package is returned to sender due to an incorrect address, refused delivery, or unclaimed status: refunds are only issued once the item is returned to our facility; a 25% restocking fee will be deducted; and original shipping fees are non-refundable. Please verify your shipping address carefully before placing your order.

Chargebacks and Dispute Resolution
We encourage you to contact us directly before filing a chargeback or dispute with your bank or payment provider. If a chargeback is filed, we will provide all relevant documentation including our policy, order confirmation, tracking information, and support communications. Customers who file chargebacks without contacting us first may be restricted from future purchases. Chargeback outcomes are determined by your bank or payment provider in accordance with their policies and applicable U.S. payment network rules.

Refund Timelines
Refunds are processed within 7 business days after the returned item is received and inspected, and issued to the original payment method used at checkout. A confirmation email will be sent once processed. If your bank has not reflected the refund after 14 business days, please contact them directly.